Terms and Conditions | My Triage Network

Terms & Conditions

Last Updated: 02/26/2025

Introduction

Welcome to iConcipio Ltd (“Company,” “we,” “us,” or “our”). By accessing or using our website, platform, or services (collectively, the “Services”), you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree to all of these Terms, please do not use our Services.

Services

We provide personalized mental health support by matching you with trusted, accredited mental health professionals. Our Services include an initial triage process to understand your needs, direct communication via email/phone/text to facilitate matching, and connection to independent mental health professionals or organizations (the “Professionals”).

1. Not a Healthcare Provider: We do not provide medical diagnoses, mental health treatment, or clinical care. The Professionals are independent contractors and are solely responsible for the services they provide.

2. No Emergency Services: Our Services are not suitable for crisis or emergency situations. In an emergency, please contact emergency services in your country (e.g., 999 in the UK) or visit your nearest emergency department.

User Responsibilities

1. Eligibility: By using our Services, you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and that you have the legal right to agree to these Terms.

2. Accurate Information: You agree to provide current, accurate, and complete information as requested, including during the triage process.

3. Use of Services: You agree to use our Services for lawful purposes only and in compliance with all applicable laws and regulations.

Intellectual Property Rights

1. Ownership: All content, trademarks, and intellectual property on our website and platform, including text, graphics, logos, and software, are the property of iConcipio Ltd or used with permission.

2. Limited License: We grant you a non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Disclaimer of Warranties

1. AS IS Basis: The Services are provided on an “as is” and “as available” basis. We do not guarantee that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.

2. No Guarantees: We do not guarantee any specific outcomes or results from the use of our Services or from any Professional you connect with through our platform.

Limitation of Liability

To the fullest extent permitted by law, iConcipio Ltd, its officers, directors, employees, affiliates, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services. Our liability shall not exceed the fees you paid (if any) for the specific service giving rise to the claim or cause of action.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or connected with the Services or these Terms shall be subject to the exclusive jurisdiction of the courts of Canada.

Amendments

Changes to Terms: We may update these Terms from time to time. Changes will be effective upon posting to our website.  

Notification: We will notify you of significant changes via email or through a notice on our website.