Privacy Policy

Last Updated: 02/26/2025

Introduction

This Privacy Policy explains how iConcipio Ltd (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our Services. We are committed to complying with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) for individuals located in the European Economic Area.

Information We Collect

1. Personal Information: We may collect personal information you provide, such as your name, email address, phone number, and any details you submit during the triage process or when you communicate with us.

2. Usage Data: We automatically collect information about how you access and use our Services, including your IP address, browser type, device identifiers, and browsing actions.

How We Use Your Information

1. Providing Services: To match you with a mental health professional and facilitate communication.

2. Improving Services: To analyze usage trends and improve the functionality and user experience of our platform.

3. Communications: To respond to your inquiries, send you updates, or provide information about our Services.

4. Legal Compliance: To comply with applicable laws, regulations, or legal processes.When processing personal information of individuals located in the EEA, we rely on lawful bases under the GDPR, including your consent, the necessity to perform our contract with you, and/or our legitimate interests.

How We Share Your Information

1. With Mental Health Professionals: We share relevant information you provide so that Professionals can offer appropriate support.

2. Third-Party Service Providers: We use trusted third-party providers for hosting, analytics, payment processing (if applicable), and other support. These providers have access to your information only as necessary to perform tasks on our behalf.

3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Withdraw consent to processing

• Object to or restrict certain processing

• Receive your data in a portable format

If you are located in the EEA, you also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data does not comply with the GDPR.

To exercise any of these rights, please contact us at hi@mytriagenetwork.com

Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we might have any information from or about a child, please contact us to request deletion.